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Avoid BT Vision like the plague (Read 5575 times)

kimlay

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Brightlingsea, Essex, UK
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Avoid BT Vision like the plague
Oct 13^th, 2007 at 3:34pm

I would strongly advise everyone to avoid using BT Vision. The problem is not the system but BT Vision themselves who have given me the runaround for several months.

From the moment they fitted my homehub, the problems were there as the hub itself was faulty. Despite the evidence, BT Vision did not want to replace it or do anything about it. Complaints were closed and marked as resolved without anything being done. As I had invested in a BT fusion mobile phone, this was also rendered useless.

Trying to give BT Vision the benefit of the doubt I asked for the family package to be included. They took my money but no family package ever appeared. Finally, in frustration, I asked BT Vision to cancel the family package and leave the box as it was. For some reason, someone at BT Vision decided to switch the entire system off so that I could not record. Further phonecalls were made to BT Vision asking what the hell they were playing at. Reluctantly someone finally said "OK we'll get it restored in seven days or so". Needless to say that BT Vision have done nothing about restoring a facility that they, in their incompetence. had cancelled. More phonecalls today have got me nowhere and BT Vision confirmed that they had done nothing about restoring the recording facility. Now they say wearily, "Well we might get it back on by October 16th". They also refuse to provide the name and an address for their Chief Executive or any regulatory bodies.

OfCom, Consumer Direct and CIFAS are now all involved in an action against BT Vision but BT Vision seem not to care.

I'd avoid BT Vision like the plague if I were you.

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gareth.davies

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Re: Avoid BT Vision like the plague
Reply #1 - Oct 13^th, 2007 at 5:02pm

Their customer service is awful. I'd recommend talking to BT's billing department, they'll tell you to call BT Vision but if you get BT involved by telling them you won't pay them for broadband etc. they do seem to get involved - when I did that it was sorted within a day or two.

The problem now is everybody's customer services is crap, it's all sent out to India or wherever and they don't have the training or the knowledge needed.

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kimlay Newbie Offline Radio & Telly Supporter Posts: 4 Brightlingsea, Essex, UK Gender:	Re: Avoid BT Vision like the plague Reply #2 - Oct 13^th, 2007 at 5:44pm Hi Gareth. I did with hold payment and it does seemed to have got them moving. Slowly, but moving at least. Do they read these comments at BT do you think?
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gareth.davies Full Member Offline Watch this space Posts: 75	Re: Avoid BT Vision like the plague Reply #3 - Oct 13^th, 2007 at 6:05pm Yes, the company that do the support do come here I think.
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kimlay Newbie Offline Radio & Telly Supporter Posts: 4 Brightlingsea, Essex, UK Gender:	Re: Avoid BT Vision like the plague Reply #4 - Oct 13^th, 2007 at 8:32pm Well, here's an interesting thing. After all the problems of being ignored I went to Ofcom, Consumer Direct, CIFAS and this website. Suddenly, out of the blue and after all the talk that they wouldn't be restoring the recording facility for days, it is suddenly up and running. What do we make of that then?
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kelv1979 Full Member Offline Watch this space Posts: 64 Edinburgh Gender:	Re: Avoid BT Vision like the plague Reply #5 - Oct 13^th, 2007 at 11:57pm I think coincidence unfortunately. Ofcom etc don't work that fast more's the pity. And, much as I'd LOVE to think it, this website doesn't have that much punch
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gareth.davies Full Member Offline Watch this space Posts: 75	Re: Avoid BT Vision like the plague Reply #6 - Oct 14^th, 2007 at 12:34am I think Ofcom works the same as the other regulators, and they only communicate via letter and you'd have received a copy as well.
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kimlay Newbie Offline Radio & Telly Supporter Posts: 4 Brightlingsea, Essex, UK Gender:	Re: Avoid BT Vision like the plague Reply #7 - Oct 14^th, 2007 at 8:14am Maybe the fact that I had told BT Vision that I had contacted these people did the trick. Possible do you think?
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gareth.davies Full Member Offline Watch this space Posts: 75	Re: Avoid BT Vision like the plague Reply #8 - Oct 14^th, 2007 at 10:37am Yes possible, if you tell them then I'd guess they'd have to make a note and maybe somebody higher up the chain then saw it.
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