denismartindale
Guru
Offline
I got Sky, Freesat and Freeview! Now I'm skint!
Posts: 8794
Waltham TV region, Midlands
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The fault was a non-starting set top box, so when I learnt I was getting a replacement, I believed it was because the box still wouldn't start. So it's unlikely that AEI could learn what apps were installed, uninstalled or stored on the DS box and on a separate micro SD card, even if I'd sent that as well.
Once the reset didn't work to at least start up, then I couldn't figure out any alternatives left, as I did extensive tests with that reset option, lasting from seconds to several minutes.
I wouldn't risk testing that on a brand new set top box either.
In some cases, a remote control action could cause a restart, but that wasn't suggested by AEI, so I couldn't know of any workarounds using any remote control button.
The original suppliers of the standard designed set top box may have known of an extra trick or two, but we usually rely on the seller, or the maker, anyway. In this case, AEI developed their User Interface DS app as well as explaining the details on bid tv, yet the reset option wasn't mentioned.
For future reference, it helps to find an Internet device that's well supported, but not just by the seller having no Tech Support, except the phone number, leading to contact the makers' Tech Support using another phone number.
The seller is the primary source for dealing with complaints. Quite useless in some cases.
Once the replacement box's warranty ends, it's pot luck from then on, but remember, I said the DS box was worth paying for, even if just for a year's service.
Towards the end of a year, or afterwards, buyers are more likely to sell the boxes on Ebay, without any really worthwhile warranty from themselves or others.
However, there are online warranty cover policies being offered, basically just offering refunds if they can't or won't fix the items anyway. You merely get back your purchase price, but lose the cost of the warranty policy. Either way, you still lose money.
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