Upgrading the BT interactive adapter to the iPlayer+ software

This page provides information on how to upgrade the BT Interactive Freeview receiver, so that it can get access to new features such as the seven day programme guide and subscription services.

This software update was released on Friday 27th May 2005

Here's the process for upgrading

1. Connect to the Internet (If you need details on how to do this, see iPlayer Connection Help). From the web browser, go to www.netgem.com/tutv

2. You see a Welcome screen. Press the Blue button to continue...

3. Next, you're prompted for your name and phone number. We entered ours - doesn't seem to have done anything

4. After this, the download starts - took about 5 minutes over our broadband connection

5. Then, the box rebooted. Update complete!

The new software adds the long-awaited seven day electronic programme guide - here's a screenshot...

Using TopUp TV.

Straight after the upgrade, we inserted our existing card (chip facing up). Message says "please wait", but nothing happened. We checked the following: Menu > My player > Help > Diagnostics > My player > Smart card, and the player successfully picked up the card.
We waited - nothing happened. It transpires that if you've been using your card with a different make of box, you have to call TopUp TV and get them to update their records and send a special over-the-air signal. Call 08444 159 159 - They'll tell you to switch over to Channel 5, and wait for 30 minutes.

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