I have one of the Thompson top up tv digital boxes and firstly what a load of rubbish they are. I just want everyone to know of a response that i received from Consumer Direct after i informed them of this matter. They have said that given the information that i told them which is that i have had 3 of these boxes since the service was launched in 2006. Consumer Direct have said that under the supply of goods act 1982/common law scotland. This provides that work should be carried out with reasonable are and skill and goods supplied as part of this service should be of satisfactory quality.If they fail to provide this then the trader can be held in breach of contractand claim compensation for any consequential losses resulting in the breach of contract.They have advised that a formal letter should be written outlining the complaint and should be sent to them via recorded post saying that their attempts to replace the box have clearly failed and request that they issue a refund. I have been advised that i should ask for a request within the next 7 working days and that it is adviseable to ask for a reasonable outcome,as if you are unable to resolve this with the trader,then ultimatley it will be up to a judge to decide in court. They also have added that as i purchased my box via credit card then you are able under section 75 of the consumer credit act 1974 which will make your credit card company equally liable unser the supply of goods and services act and that the card company should be informed of whatever issues you might be experiancing. It is about time that top up tv are held acountable for their mistakes. I have seen people that have said they have done just this and then very swiftly been given a refund so i say its well worth a try. All i know is top up tv will never again get my custom.

Absolute Joke that there fix is a wate of time. Most likely going to buy a new digi box and send pieces of this box to them bit by bit.

The worse purchase i have ever made.
DO NOT BUT A TOP UP TV BOX

JOE LONDON SE

I’ve thought of taking my box back to Argos, where I bought it, for a refund, but as it’s now working all right, after following the instructions for the recomended fix, I think I’ll give Thompson one last chance to sort this cock up out, if only for their remaining customers hanging in there.

Therefore, I think Thompson TopUp TV should give everyone affected by this calamity and upset a month’s free subscription as compensation for their mistake, along with an unreserved apology and a reassurance that they’ve got it sorted once and for all (until next time). That way, if they’re lucky and as really bothered about it as their loyal customers are, they might still be in business this time next year. What about it Thompson!? Do we sack you or do you listen to your customers?

Having been away on holiday, only to find my Thomson box had crashed and refused to re-boot, I found the following information which works. Don’t go to the extreme of re-formatting your drive and losing all your programmes as this works. You will have to be a little patient as it seems for a while to not be working, but after a wait, the red light will return, rather than the horrible, stubborn orange light! Here goes: -

What to do: if you have a solid amber light If the power light on the box will not change from solid Amber to solid Red then it is possible that a problem has occurred with the current in use software. Before attempting a fix, power the box off and on at the power socket and then wait at least 5 minutes for the solid RED lamp to appear.
If it still remains solid Amber and the box will not come out of standby to ON (Green light) then this can be corrected using the software revert procedure which is done using the box front panel buttons as follows:

1. Remove power to the unit by removing the power cable from the back of the box.

2. Wait 20 seconds and then restore the power cable while pressing the standby button repeatedly on the front panel of the box.

3. Release the standby button immediately when you see a lamp flash on the box’s front display, and then immediately press the following front panel arrow buttons in this sequence:

- Menu
- OK
Note: you have to do this quickly and in sequence

4.The Orange light will flash and the STB will then reboot and should return with the previous version of software.

5. The box will now be running with the previous software version but it will automatically update with the latest version within approx 2 hours and you will be notified by message which will appear in the Message area within the Main Menu.

If you’re still having problems please call 08444 159 159 and a member of the Technical Team will be happy to help.