Help with UK Digital TV service Freeview

This site is brought to you by the UK advice site Radio & Telly.

With the digital switchover getting closer, we know that lots of people have questions or problems with Freeview and this page is here to help direct our visitors to the right places to find help and advice.

Autumn 2009 Freeview Retune News:

September 2009 - Nationwide: On the 30th of September, there was a major re-shuffle of the Freeview channel line-up. Channels Five, ITV3 and ITV4 changed frequency, and many channels were renumbered. You will need to re-scan.

October to December 2009: A number of changes in North Wales and the Granada region require a retune.

Getting Welsh TV instead of North West TV? See Freeview News Story
Missing BBC channels? You may be in range of a transmitter that has just made the digital switch. Try the advice on this page and on our Missing Channels page

New to Freeview?

Is Freeview available in my area? Freeview Coverage
Can I get Freeview on an indoor aerial? Freeview and Indoor Aerials
What sort of box should I get? Freeview Set-top Boxes
What is Top Up TV? Top Up TV Explored
What is BT Vision? BT Vision Overview
Freeview on Satellite? Freesat TV

More help? See our New to Freeview page

Setting it up

How do I connect my box? Connecting TV Equipment
My TV doesn't have a SCART socket. No SCART socket
Freeview in a second room? Freeview in other rooms

Other connection / cabling problems? TV Connectivity

Freeview Channel problems

Where can I get a list of Freeview channels? Freeview Channel List
I can't get any Freeview channels! No Freeview Channels
I'm missing some Freeview channels! Missing Channels
I've suddenly lost some channels! Lost Channels
I'm getting interference / freezes! Freeview interference
How do I check for new channels? Freeview Retune
Can't get a new channel? New Freeview Channels
I can't get G.O.L.D / UKTV Style? Freeview Extra Channels

More reception and coverage help on our Reception page.

Using Freeview

Problems recording Freeview? Recording Freeview
No sound? Freeview - No Sound
Sound, but no pictures? Freeview - No Picture
"No event info" message? Freeview - No EPG
Problem with set top box? Freeview Box Problems
How do I get subscription channels? Freeview Subscription
How do I get Freeview in a second room? Freeview in other rooms

More help on our Freeview FAQ page.

Some of our top questions:

I can't get all of the Freeview channels	See our page on Missing Freeview Channels for help
Some channels ask me to insert a Smartcard	See our "Top Up Freeview" page for details on how to access these subscription channels
I can't record Freeview	See our FAQ on how to record from Freeview
I can't get my set-top box connected	See our page of connection advice, or try our interactive Connection Advisor.
How do I get Freeview on my PC	See our "On your PC" page

We also have a Freeview forum for asking questions, and discussion of problems

PODCAST FEATURE: We featured Freeview Reception in Show 14 of our online radio show.
Listen to the show online, or download it to your MP3 player.
Listen to Show 14 | What is FrequencyCast? | Add us to iTunes