BT Vision V+ Box Explored

Information on the BT Vision+ set-top box digital recorder

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BT Vision v-box
The second-generation BT Vision V+ Box

What’s in the box?

The BT Vision+ set-top box is a combined Freeview receiver (for 40 channels of free-to-view TV), digital video recorder, and an Internet-connected box that can download TV content and movies over Broadband.

On this page, we’ve got a collection of screenshots of BT Vision in action, as well as detailed specifications on the BT Vision set-top box. We hope to be able to answer all of your questions.


Here’s some information on the BT Vision box:

  • The v-Box is offered to BT Total Broadband customers that sign up to BT Vision.
  • The box can receive the Freeview TV and Radio channels (subject to Freeview coverage)
  • It can hold up to 80 hours of TV on its built-in 160gig hard-disk
  • It is HD-ready (supporting up to 1080i resolution)
  • It has a 14 day electronic programme guide, and supports TV-series recording (like Sky+ Series Link)
  • It has a twin tuner (record one channel while watching another)
  • The original BT Vision V+ Box was produced by Philips (Model number DIT9719)
  • It supports Ethernet and USB connectivity.
  • To work, it needs to be connected to BT Total Broadband
  • No engineer visit is required – there’s a “self-install” option
  • The standard BT Vision service is subscription-free
How to get a BT Vision box

To get a BT Vision box, you need to be on BT Broadband. In most cases, the BT Vision box is available for free when you sign up to BT Vision.


New BT Vision V+ Box

BT Vision launched a revised version of the original set-top box in December 2009.

This new box sees a colour change from grey to shiny black. Some were expecting the second version of Vision V+ box to support DVB-T2 (needed for Freeview HD), but this one doesn’t.

What is does offer is a slight re-design, a new colour, and some changes to the components to make the box a reported 12% more energy efficient. In 2008, BT announced that Motorola would replace Philips as manufacturer of the Vision boxes, so this new box may by a Motorola – we can’t confirm that at this stage.

BT Vision V+ Box in Black
The new BT Vision box, released in December 2009

BT Vision v-box
The Original BT Vision V+ box by Philips


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Connecting the BT Vision+ box

No engineer needs to visit – the box is couriered to you, and you connect it yourself.

If you’re interested, here’s some information on what needs to be connected:

  1. A TV aerial feed – The BT Vision box gets its digital TV signals over-the-air, so needs a TV aerial. This needs to be connected to the aerial input socket on the V-Box. There is an output RF aerial socket to allow you to connect an aerial feed to a TV if required.
  2. SCARTSCART lead – You need to make a connection from the Vision+ box to the TV using a SCART lead. If you have an HD TV set, you can also connect via an HDMI lead (not supplied).
  3. BT's Home HubConnection to Broadband – You’ll need to connect from the BT Vision+ box to a BT Broadband connection. This is done using the BT Home Hub. The Home Hub is the Broadband router supplied by BT, and it connects into to your phone line to give you Internet access-

    The most common way to make the connection, is to connect an Ethernet (networking) cable from the BT Vision+ box to one of the Ethernet ports on the Home Hub. If you can’t make a direct connecting to the Home Hub, you can use Powerline Adapters to make the connection. The self-install kit includes two Powerline adapters to allow you to connect to the Home Hub if it’s in a different room to the BT Vision+ Box.

  4. The BT Vision v-box has an additional SCART socket, which can be connected to a video or DVD recorder.


Connecting to an existing TV/Video system: The BT Vision v-box connects into an existing home TV system in a similar way to other Freeview set-top boxes. If you need guidance on connecting SCART leads, use our Connection Advisor (Select ‘Set-top box with 2 SCARTs’ to represent the v-box).

Connecting to other TV sets in the house: If required, you can feed the output of your BT Vision+ box to other TV sets – the box has a modulated output, so you can use a standard aerial cable. You can also use a wireless AV sender.

The BT Vision Box is designed to work when connected to a BT Total Broadband enabled phone line. The box and service have to be activated by BT before you can use BT Vision, and BT has to associate the box and service with your BT Home Hub.


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BT Vision V-Box Specifications

You’ll find detailed technical specs here, but the basics of the original grey box are as follows:

  • Dimensions: 360 x 220 x 55 mm
  • Weight: 1.9g
  • Disk capacity: 160 gigabytes
  • Hardware: Philips (300MHz, 128Meg RAM)
  • Software: Microsoft WinCE, using Microsoft Electronic Programme Guide

BT Vision+ Box connections:

BT Vision Box Connectors
Rear of the second-generation black BT Vision+ Box

V-Box rear
Rear of the original BT Vision+ Box

Here’s a summary of the connectors you’ll find on a BT Vision+ box …

  • 2 x SCART sockets
  • 1 x HDMI 1.1 socket (for connection to a high-definition TV)
  • TV aerial RF co-ax aerial input
  • TV aerial RF co-ax aerial output (modulated output on grey box only)
  • Ethernet RJ45 socket (for connection to BT Home Hub)
  • 3 x USB sockets – 2 at rear, 1 at front (purpose unknown)
  • 2 x stereo audio phono outs
  • S/PDIF optical audio out socket
  • S-Video socket
  • RJ11 Phone line socket

BT Vision Box Interface

BT Vision Video-on-Demand screen
BT Vision Video-on-Demand screen

Video settings screen
The BT Vision+ box video settings screen

BT Phone Book Lookup
Searching the phone book on BT Vision


BT Vision+ Box questions

Version The current version of software for the original Grey BT Vision v-box, is as follows:

  • TV2 Client Version: 1.6.25077.83x (roll-out started in August 2009
  • Platform OS/Version: WinCE/5.0.1400

For the Black BT Vision box, here’s what we have:

  • TV2 Client version: 1.6.3066.2851 (release)

To check your version, go to Settings > General Settings > System Information

Know of a newer version of box software? Let us know

Ordering a BT Vision Box To use BT Vision, you need to be signed up BT Broadband. You’ll be provided with a BT wireless Home Hub, which you’ll need to get the BT Vision service.

Details of BT Broadband at

For details of BT Vision, go to

RF Modulator Grey box: The first version of BT Vision V-Box has a modulated output, so it can feed TV sets that don’t have a SCART socket. This is initially preset to Channel 36. This channel number can be changed by going to Settings > General Settings > RF Output Channel.

Black box: The new-look BT Vision box released in December 2009 does not have a modulated output. If you need to connect to a TV in a second room, consider an AV Sender (wireless), or an RF modulator (wired).

Error messages If you have an error displayed on your BT Vision V box – it’ll probably be shown as a V0x number. Here’s a summary of the V codes:

  • Error V01: Purchasing failure (Possible reasons include a failure to communicate with the BT Vision server, Video On Demand is not active on the account, or there’s a billing issue). This may require a call to BT Vision Customer Services
  • Error V02: Purchasing failure – VOD (Video On Demand) Server not online. Problem at BT’s end?
  • Error V03: VOD stops playing from the BT Vision server
  • Error V04: VOD interrupted. It seems that this is a general catch-all error message. If you get it straight away on trying to watch Video On Demand, then it may be a line-related issue. This could be a drop in Broadband line speed, a drop in QoS (Quality of Service), or an incorrect setting somewhere. If this happens part way through watching Video On Demand, then it could be line / QoS performance / server congestion or a VOD file problem.
  • Error V05: Digital Rights Management issue. We understand that this is normally a minor Server glitch, and the advice is to try again in five minutes.
  • Error V06: Similar to the V05 error
  • Error V07: Server issue. We understand that this one is only likely to show if a major problem at the BT Vision server-end, and that it’s a case of trying again later, once the problem is resolved.

Error R04 / R06: On one occasion, we were trying to set a series link from the Programme Guide, and were presented with “Currently unable to record. Error R04”, followed a few seconds later by an “Error R06”.

Trying to do other things afterwards brought up other errors: Attempting to delete an old recording brought up “Error R02”, then “Error R06”, and trying to get into BT Vision Help brought up “Error P01”. Something similar has been seen in our forum. A diagnostic reviewed no problems, and showed that we had a solid Internet connection.

We’re not sure what this is – To try to fix it, we unplugged the box from the mains, which seemed to initiate what we can only assume is a diagnostic / error check on the hard drive. It took around 15 minutes, during which time the power button was flashing green, and the disk sounded busy. This didn’t fix the problem, but re-powering the Home Hub, then rebooting the V-Box did the trick. Our gut feeling is that this was an IP/Internet issue, but we can’t prove that. If you know more, please post in our BT Vision forum

BT Vision box won’t start up We’ve seen this one ourselves, and have had similar reports from a couple of other users – the BT Vision box fails to start up. The first light shows yellow, and you may also have a red light on too.

From what we’ve observed, this indicates that the box can’t start up correctly, as it’s unable to get a connection to the Home Hub. Check your connection between the BT Vision box and the BT Home Hub. Our problem was caused by the HomePlug devices – that connect between the box and the Hub over mains wiring. If you’re getting this problem using the mains plug network connectors, re-sync them and make sure that they are working correctly and allowing data to pass between the BT Vision box and the Home Hub. Alternatively, try a direct ethernet connection between box and hub.

Vision box is noisy We’ve had comments from some BT Vision users about their boxes being noisy.

Unfortunately, the BT Vision+ boxes are not completely silent, even when they are in standby, and they can be heard when the room is quiet. You’ll find this with most PVR devices such as the Sky+ boxes and Top Up TV Anytime boxes too.

The reason for this is simple – Most hard-disk recording boxes, including the Vision+ box, contain a computer processor, a hard disk, a power supply and a cooling fan – much like a desktop or laptop computer. Whilst your DVD player or cheap Freeview box are in general quiet, a hard-disk recorder is working harder and is often powered on all the time, so tends to run hotter – it therefore requires more cooling. What you’re able to hear, is the box hard disk running, and the box cooling fan keeping the temperature under control.

SCART / Coax output not working We’ve found something of an odd problem, but we’ve solved the mystery – at times, we were finding that the SCART and co-ax output from the BT Vision V-Box weren’t working. We traced the problem to the HDMI socket. If you have an HDMI plug connected to the high-definition socket, and/or the BT Vision+ box set to output at 720/1080 (Hi definition mode), then the SCART and Co-ax outputs are disabled.

Simply pulling out the HDMI plug solved the problem, but it’s not an ideal fix.

BT Vision Remote control Remote control not working? Some things to check:Press the “BT Vision” button on the remote control. If the “BT Vision button doesn’t flash when you press it, then the BT Vision remote is not working:

  • Put in a fresh set of batteries – the remote takes 3 x AAA batteries
  • Check that you have inserted the batteries correctly

If “BT Vision” does light when you press it, but the box isn’t responding:

  • Make sure that here is nothing blocking the transmitter at the top of the remote control
  • Make sure there is nothing blocking the receiver on the BT Vision box
  • Try resetting the box (by removing the power cable for 60 seconds)

If you need help getting the remote control to change the TV channel or adjust the TV volume, see the FAQ below.

Controlling your TV You can get your BT Vision remote to control your TV, for channel changing and adjusting the volume. The process is outlined in the BT Vision Troubleshooting booklet, but here’s a summary:

  • First, refer to the series of remote control codes at the back of the “V-Box Installation Guide” and find the 3 digit code for your telly.
  • Then, on the BT Vision Remote, press and hold down the volume and mute buttons until the blue light flashes 3 times
  • Release the buttons, press 0 then enter the 3 digit code
  • The blue light should flash 3 times.

Lost your manual? Can’t find a suitable code? Need more help? Ask in our BT Vision forum. Include the make and model of the TV you’re looking to control.

Power The BT Vision box is mains powered – The box has two states “on” and “standby”. To watch TV, the box must be “on”. To record programmes and get software updates, the box must either be “on” or “in standby”.

The BT Vision box requires connection to the BT Home Hub, which must also be powered in order to get on demand TV content, software updates and the Electronic Programme Guide.

Power consumption The BT Vision box manufactured by Philips requires around 22 watts when on, and 21 watts in Standby.
BT Vision in a second room It’s possible to watch the output of your BT Vision box on TV sets in other rooms of your house. There are two ways to do this:

  1. Run an aerial lead from the back of your BT Vision V+ box to a second room, (grey boxes only) or
  2. Use a wireless AV sender (connected to your SCART lead)

If using Option 1, you need to find out what channel your BT Vision box is using to send the signal via the aerial cable – Do this from Settings > General Settings> RF output channel) – then tune your TV into that channel number.

More help on our “TV in other rooms” page.

Engineering menu Despite getting a “no” from BT’s Helpdesk, we’re sure there must be some kind of secret engineering menu (there’s one with other boxes, such as Sky’s digibox). There must be one… but we haven’t discovered it yet. If you have, let us know?
USB sockets The BT Vision+ box has two USB sockets – one on the front and one at the back. We’re not aware of any device or application that makes use of these sockets yet, and it doesn’t seem possible to use USB to connect a PC or Mac to the BT Vision+ box to extract recorded video from the box’s drive. As there’s no obvious use at the moment, we can only assume these are likely to have some use in the future – maybe a webcam, external keyboard or a USB memory card connector for photos.

If you’ve heard of a use for these USB sockets, or feel free to speculate in our Vision forum. Consider signing up to our Vision newsletter for news of service enhancements.

Philips DIT9719 The original BT Vision box is made for BT by Philips

PhilipsDIT9719Known as the Philips DIT9719 Hybrid IP Freeview Receiver and Recorder, in February 2007 this was listed for purchase at AdvancedMP3players. It appears that this was listed in error and has now been removed from their site. We’ve been told that the only source of supply of this box, is BT.

BT Vision Links:


  • Sara Trembath

    Can I transfer my saved recordings and pre-set timers from my freeview box to a new bt tv box

  • Sara Trembath

    Can I transfer my saved recordings and pre-set timers to a new BT TV.

  • Richard Ratcliff

    I am thinking about swopping my sky box for the BT Vision HD etc.
    I want to use the RF output socket to run a coax to my second TV in the bedroom. It works well with Sky and Magic eye at the moment
    BT told me that if I get BT Vision and also buy Sky Sports 1 from BT AND I get their BT Extra box for the bedroom I cannot view Sky Sports for some reason.
    Do you think I could view Sky Sports if I simply use the RF output to my bedroom rather then their BT Extra box?

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