Help & Advice
iPlayer and iPlayer+ Freeview Boxes Explored
This page contains information on the NetGem iPlayer and BT iPlayer set-top boxes. These boxes are no longer on sale. Information on this page is provided as a service to existing NetGem iPlayer users / owners.
Looking for information on the BBC iPlayer? See our BBC iPlayer page
What is the NetGem iPlayer?
The iPlayer is a
high-spec interactive digital TV set-top box that can receive over 50
free digital TV and radio channels. It provides on-screen access to email
and the Internet, and has a host of other powerful features.
As the iPlayer was our favourite receiver in 2004/2005, we added a little more detail than you'll find on our other set-top box review pages, including:
The iPlayer is no longer available to buy. Here's the latest availability info we have:
- Access to over 30 Freeview TV channels, 20 radio stations, plus interactive services
- Surf the Internet on your TV screen via a built-in 56k modem (or optional broadband)
- Full 7 day electronic programme guide (EPG) with reminders
- Read and write emails via an optional infrared QWERTY keyboard
- Widescreen (with automatic switching for 16:9 programming)
- Caller ID display, to see who's calling, with a call log
- The ability to send and receive SMS text messages over a BT landline
- Plays mp3 audio files
- View your photo collection on screen (with slideshow mode)
- Timers for use with your video recorder
- Two SCART sockets plus a digital audio output
- Four built-in games
- Parental lock
- Card slot, ready for subscription services such as Top Up TV
- USB socket for external storage, webcam, printer, broadband or wi-fi
- Audio output (2 x phono, or digital optical for Dolby 5.1 sound)
- Software upgradeable over the Internet, as and when new features become available
- Dimensions: 310 x 160 x 50mm
The iPlayer set-top box was first launched in the UK in November 2002, by French company NetGem. Due to the iPlayer's high specifications and connectivity options, it quickly became a hit.
In 2004, BT released an improved version of the original iPlayer, offering caller display (to see who's phoning you), and a card slot ready for the subscription services offered by Top Up TV. The original BT box bundled in a free infrared keyboard, making a very attractive package, at a much lower price than the original NetGem-branded iPlayer.
In 2005, BT started selling the iPlayer+, adding even more features such as a 7 day
electronic programme guide, the facility to send and receive text messages
over a phone line, and a log of who's called you. In late May 2005, an
upgrade was made available to provide iPlayer+ functionality to the
original BT version.
- November 2008: Fetch TV service launched: A non-subscription service using a NetGem 7680 box, has now been released. More on Fetch TV
- July 2006: Version of iPlayer with built-in 30Gig had disk available for £220. Cheaper if you take out a tvMax Broadband account at the same time. Look for the iPlayer 6640 in the names.co.uk webstore.
- Oct 2005: Netgem has locked its iPlayer support forum, preventing new posts. If you're looking for an alternative discussion forum for the Netgem iPlayer, please try our i-Player forum.
- May 2005: Top Up TV and 7-day programme guide now available for the BT version of the iPlayer.
We reviewed the BT-branded version of the iPlayer, known as the "BT Interactive" and are very impressed with this little piece of kit. Installation was a breeze - plug into the TV SCART socket, plug in the TV aerial, plug into the mains, and switch it on. The box asks you if you want widescreen, takes a few minutes to scan for channels (showing you the logos of the channels it finds), and then gives you the option to dial the net (if you have a phone line plugged in), to check for software updates.
Using the box for watching Freeview channels is flawless - you can browse a now-and-next listing of all of the channels, and see a small picture of the channel you're watching while you do this. You can set reminders, view subtitles, see a programme description and even freeze the on-screen image. Picture and sound quality are great, and navigating around the Freeview menus and interactive services is a doddle.
The Now-and-next screen, and the Info bar
The remote control is a little bit of an odd shape, but it's a comfortable hold nonetheless, and although the remote can be used for Internet and email, the optional keyboard can make all the difference.
The BT iPlayer+ supports a seven day electronic programme guide (EPG), which is a huge improvement over the 'Now & Next' facility found on many Freeview receivers, and it allows you to highlight programmes to view or record.
The Electronic Programme Guide
We were initially sceptical about accessing the web and email via the TV screen and the built-in modem (after some bad experiences with On Mail some years back), but setup and access was very straightforward. We opted to use an existing Tiscali dialup account, rather than taking advantage of the free account that BT offer. Before we could do this, we had to connect to the phone line and wait for a couple of minutes while the box dialled a magic number to download some new settings to the box, and check that we were running the latest version of the built-in software.
Once this was done, we could set up our ISP account and get surfing. The browser is remarkably well specified, supporting HTTP1.1, and secure browsing (using SSL2 and SSL3). The iPlayer can't cope with some web services, such as file download, flash/shockwave or Active X, all of which would require a drive on which to download files onto, but for general browsing, this shouldn't present much of a problem.
Access to email (POP3 and SMTP) works well (up to ten accounts are supported), and the email application supports viewing and sending of attachments (including JPG). FTP file access is also supported as standard (for use with images and audio files).
For more on connectivity, see our sister site's Connecting the NetGem page.
Email on the iPlayer
The USB port allows connection of hardware such as printers, hard disk/memory cards, webcams and broadband or wi-fi adapters. Pictured below is a screenshot of the NetGem iPlayer playing an MP3 file from a USB memory stick
Media player - browsing a USB memory card
Caller Display is only supported on the BT version of the iPlayer. If your BT line has caller ID enabled (a subscription service from BT), you'll be able to see the number of the person calling you in the top right of the screen. You can add the name and a photo via the built-in address book, to see a picture of a caller, as per the screenshot below. For more on how CLI works, see our sister site's CLI page.
Caller Display (BT iPlayer/iPlayer+)
The iPlayer comes with a small selection of built-in games: These are Block (a Tetris clone), Solo (marble Solitaire), Tello (marble strategy) and Memo (memory game). Nothing special, but quite diverting, and a nice free extra not found on other boxes. These don't require an Internet connection, and are separate from any games services transmitted over Freeview.
Free built-in games
Rounding off the package, the box comes with built-in help, and for those having issues with Freeview reception, a useful signal strength meter.
Diagnostics, including signal strength
In summary, it's very difficult to fault this box, especially at the price - this box is cheaper than many of the more basic models). The only small down-side is that the box doesn't have an RF modulator - this means that users without a SCART socket on their TV can't connect directly (although they can loop through a video recorder with a SCART). Aside from that, we wouldn't hesitate to recommend this bargain!
Output & Input connectors:
- Digital optical audio out (S/PDIF) for connection to home cinema systems
- RF in and out (pass-through)
- 2 x SCART sockets (output and pass-through)
- Jack stereo line out
- Telephone jack (RJ11) for Internet access
- USB port (for digital accessories such as a network adapter, printer or webcam) - on the left-hand side.
- Can be used with broadband / wi-fi for faster internet connectivity by connecting an ethernet adapter to the USB port and connecting (via cable or wi-fi) to your router or PC.
- Smartcard socket (BT version) or DVBCI socket (NetGem version) ready for use with a subscription services card.
Rear view of the NetGem iPlayer
|What the latest software version number?||
You can check the version
number from Menu > My Adapter > Help > Diagnostics >
|How do I update the box software?||
If you connect to the 'net regularly, your box will check in the background to see if a new version is available and a menu option will appear to let you apply the update. To connect and get the latest version without waiting for auto-detection, it's a case of going to Services > Internet, and in the "Enter your destination" field, typing "http://www.netgem.com/upgrade", and then pressing 'OK'. The box will connect and start downloading the update.
We've got more on how to upgrade your iPlayer later on this page: How to upgrade the iPlayer
Note that software updates are only made available over the Internet, and not over-the-air as with some other boxes - this means that users don't have to wait for scheduled updates to get to the latest version.
|How do I add more channels?||You can set the NetGem to scan for new channels automatically when the box is in standby, or do a manual scan for new channels. To do either of these actions, go to Menu > My Adapter > Preferences > Television > Tuning in|
|How do I access the Net?||We've created a page of information on this on our sister site - See the NetGem connectivity page|
|What do I need?||
The basics you'll need to use the iPlayer, are as follows:
If you want to use Internet or email, you'll need to connect to a phone line via box phone socket, or use the box USB port to connect a network adapter. You don't need a phone line to use the iPlayer for TV and radio.
|The different models||
NetGem / iPlayer / iPlayer+... what are the differences?
|How do I install the iPlayer?||The iPlayer has two SCART sockets and supports looping an aerial connection on to other equipment. This means that, if wired to your video and TV correctly, it should be possible to record a digital channel whilst watching normal TV (or vice versa).
For help getting your iPlayer connected, please see our connection advisor for the recommended setup.
|What Internet sites can I access?||
The browser is remarkably well specified, supporting the following:
browse the Internet on an iPlayer, you scroll around webpages using
the remote control's 5-way navigation key, and press the handset OK
button to select a highlighted link - for those used to a full keyboard
and mouse, this navigation method obviously isn't ideal, but it's quite
usable, and most sites are easy to navigate. If you want more control
of your browsing, consider getting the optional infrared keyboard,
which allows faster typing of web addresses, and has a Page Up / Page
Down key. The keyboard is available directly from www.iplayer.co.uk.
Sadly, there's no mouse for the iPlayer.
You can create a bookmark list, and you can also assign your favourite sites to a channel number (channel 900 to 949) for fast access to common sites.
|Top Up TV?||
TopUp TV offers a small number of extra channels on a monthly subscription basis. Here's how to use it on an iPlayer:
versions: A software upgrade was released in May 2005 to allow access to TopUp TV for users with
the BT version - a CAM slot won't be required.
|SMS on iPlayer||
The BT iPlayer+ (from software version 4.6.22) and iPlayer support sending and receiving of SMS text messages from your TV screen using the built-in modem. You need to have Caller Display (a BT service) enabled on your phone line.
We discovered a problem with incoming text messages on our iPlayer+: The symptom was that instead of getting new text messages, we were seeing a call from the number "08005-875290" - but no text messages. After checking with other users, it seemed to be a problem with the number formatting - the number stored in the iPlayer didn't have a dash in the number, and so the box wasn't detecting the incoming number correctly. This may not affect all users, but if you have the same problem, try this easy fix - go to menu > my player > Preferences > Internet > Text settings, and change "08005875290" to "08005-875290", then select save...
If you're looking for a replacement remote control for your iPlayer, there are a couple of options: you can purchase a replacement from NetGem's online store , or try one of the firms stocking replacement remotes. Another option is to consider tidying up your remote control collection by getting a universal controller that can control your TV, video, DVD and hi-fi as well as your iPlayer.
If you have a universal remote control, see below for the code for the iPlayer:
|Parental lock / PIN||
It's possible to set a Parental control on your iPlayer, to prevent other members of the family from fiddling with your settings, or accessing channels you'd rather they didn't. To set this, do the following:
Go to 'My adapter > Preferences > Parental lock', enter the four-digit PIN number, and press OK.
The default PIN code is 0000. If you've forgotten your PIN - there is a backup code, which is listed in the iPlayer manual as 35832417 . Using this will prompt you to enter a new PIN code.
|iPlayer Manual||Your iPlayer should
have been supplied with a user guide. If you've misplaced this, an
online version used to be available on NetGem's site as a PDF file, but last time we looked, we couldn't find it.
We didn't also a copy at the following Yahoo Group: tv.groups.yahoo.com/group/Netgem/files/
Note that the PDF version of the user manual can only be read with a PDF reader (such as the free Adobe Acrobat Reader). The iPlayer's browser can't read PDF files, but if you want to access the iPlayer manual from your iPlayer, a few readable image files of the manual can be accessed on your iPlayer via this link.
|Expanding the iPlayer||
The iPlayer supports a fair amount of expansion, in the form of hardware that can be connected through the USB port, but there are some limits to what the box can do - for instance:
|PC Share||If you have a connection from your NetGem to a PC (via ethernet or wi-fi), you can now use your NetGem to play MP3 files and view pictures - You'll need to download the special software, which was available from the netgemplatform.co.uk site, until August 2006. Fortunately, a copy is available on the Yahoo NetGem Group site (you'll need to register)|
|USB Port||The iPlayer's USB port allows connection of hardware such as a wi-fi or ethernet adapter (for broadband), printers, USB drives (for accessing files), memory card readers and webcams. A series of built-in drivers support a wide number of USB devices, but as it is not possible to install new drivers, not all USB devices are supported.
Note that it is not possible to use the USB port to stream video onto a disk drive or network - the port is to connect add-ons to the iPlayer. See below for recording onto a VCR from the SCART, or our On your PC page for some ideas about recording Freeview onto a PC
|Recording with an iPlayer||Assuming you've
wired up your system correctly, you can record the output of your
iPlayer onto your video recorder via a SCART lead. If you're looking
to record your programmes unattended, it's a case of setting the video
timer to record your AV / Line in feed at the right time, and leaving
your iPlayer on the right channel.
For a more elegant solution, consider the PhantomPLUS, that plugs into your iPlayer, works with the 7-day programme guide, and sends signals that your VCR can pick up. More on our Phantom page.
The iPlayer has two types of audio output connectors:
|What about Wi-Fi?||It's possible to use the iPlayer to connect to the Internet via a Wi-Fi connection (also known as wireless networking / 802.11b). For information on this, see the NetGem connectivity page|
The technical specs of the NetGem box:
Video: MPEG2 MP@ML
This section explains how to upgrade the BT Interactive Freeview receiver, so that it can get access to new features such as the seven day programme guide and subscription services.
Here's the process for upgrading
2. You see a Welcome screen. Press the Blue button to continue...
3. Next, you're prompted for your name and phone number. We entered ours - doesn't seem to have done anything
4. After this, the download starts - took about 5 minutes over our broadband connection
5. Then, the box rebooted. Update complete!
The new software adds the long-awaited seven day electronic programme guide - here's a screenshot...
Using TopUp TV.
Straight after the upgrade, we inserted
our existing card (chip facing up). Message says "please wait",
but nothing happened. We checked the following: Menu > My player >
Help > Diagnostics > My player > Smart card, and the player successfully
picked up the card.
We waited - nothing happened. It transpires that if you've been using your card with a different make of box, you have to call TopUp TV and get them to update their records and send a special over-the-air signal. Call 08444 159159 - They'll tell you to switch over to Channel 5, and wait for 30 minutes.
- Freeview help - Our page of frequently-asked questions on using Freeview
- NetGem iPlayer forum- Talk about the iPlayer in our dedicated forum
- Freeview details - Information on Freeview channels and receivers
- Connected iPlayer - Help getting online with your iPlayer
- BBC iPlayer - A different kind of iPlayer... this is the BBC on-demand service
- Remote controls - Lost a remote? General advice here